Polices

Policies

Effective Date: 20th September 2025

🔹 Privacy Policy

At HotBox, we value your privacy.

• We only collect your name, phone number, delivery address, and order details to process your orders.
• Payments are securely processed by PayU. HotBox does not store your payment card details.
• We do not sell or share your personal data, except with delivery partners (Zomato, Swiggy).

For privacy-related concerns, contact us:

📧: thehotboxck@gmail.com | 📞 +91 89192 99306

🔹 Refund & Cancellation Policy

1. Orders once prepared cannot be cancelled.
2. If you receive an incorrect, missing, or damaged item, contact us within 2 hours of delivery.
3. Verified refunds will be processed to the original payment method within 5–7 business days.
4. For refund requests, contact us at:
   📧: thehotboxck@gmail.com | 📞 +91 89192 99306

🔹 Terms & Conditions

By using HotBox services, you agree to these terms:

1. Orders are subject to acceptance and availability.
2. Delivery timelines depend on third-party partners (Zomato, Swiggy).
3. Prices and menu items may change without prior notice.
4. Customers must provide accurate delivery details.
5. Refunds/cancellations will be handled as per our Refund Policy.

For any queries:

📧: thehotboxck@gmail.com | 📞 +91 89192 99306