Experience Fresh Chinese Food Delivery Like Never Before
Privacy Policy
HotBox values your privacy and is committed to protecting your personal information.
We collect basic customer details such as name, phone number, email address, and delivery address to process orders and improve our services. Your payment details are processed securely through trusted payment gateways and are not stored by us.
We do not sell, trade, or share your personal information with third parties except as required to complete your order or comply with legal obligations.
Our website may use cookies to enhance user experience and improve functionality.
By using our website, you consent to our Privacy Policy.
Refund & Cancellation Policy
At HotBox, we strive to provide fresh and high-quality food to our customers.
Orders once placed cannot be cancelled after preparation has started. If cancellation is requested before preparation, it may be accepted at our discretion.
Refunds will only be provided in the following cases:
• Order not delivered
• Wrong item delivered
• Quality issues reported immediately upon delivery
Refunds, if approved, will be processed within 5–7 working days to the original payment method.
For any issues, please contact our support team.
Terms & Conditions
By accessing and using the HotBox website, you agree to comply with the following terms:
• All orders are subject to availability and confirmation
• Prices and menu items are subject to change without prior notice
• We reserve the right to refuse or cancel any order at our discretion
• Customers must provide accurate information while placing orders
• Any misuse of the website may result in restricted access
HotBox is not responsible for delays caused due to unforeseen circumstances.